Hellspin Casino Privacy Policy

Hellspin Casino respects the privacy of everyone who uses its website, games, and related services. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or interact with Hellspin Casino from Canada.

This policy is intended to help you understand your choices and the measures used to handle personal information. By using the website, you acknowledge that you have read this policy. The services are intended for individuals aged 18 or older.

Information We Collect

Hellspin Casino may collect information that you provide directly, information generated through your use of the website, and information received from selected third parties. The type and amount of information collected depends on the services you use and the circumstances of your interaction with us.

Information you provide

• Account details, such as your name, date of birth, country of residence, username, and contact details.
• Information needed to process deposits, withdrawals, bonuses, or other transactions, including relevant payment and billing details.
• Identity and verification information where checks are required to protect the account, confirm eligibility, prevent fraud, or support responsible gaming processes.
• Messages, questions, complaints, and other information included in communications with customer support.
• Preferences and information you choose to provide when participating in promotions, surveys, competitions, or other activities.

Information collected automatically

When you browse the website, Hellspin Casino may collect technical and usage information, including your IP address, device type, browser, operating system, language settings, pages viewed, approximate location, access times, and interactions with website features. This information may be combined with account information where appropriate.

How We Use Information

Personal information may be used for the following purposes:

• To create, administer, and maintain your Hellspin Casino account.
• To provide games, payment functions, customer support, and other requested services.
• To verify identity, age, account ownership, and eligibility to use particular services.
• To process transactions and identify unusual, unauthorised, or potentially fraudulent activity.
• To operate, test, troubleshoot, improve, and personalise the website and user experience.
• To send service messages, security notices, transaction updates, and other operational communications.
• To send promotional information where permitted and where your communication preferences allow it.
• To understand website performance, analyse trends, and prepare aggregated or de-identified reports.
• To enforce applicable terms, protect the rights and safety of users and the business, and respond to lawful requests.

Where appropriate, processing is based on the need to provide a requested service, operate and secure the platform, comply with applicable obligations, protect legitimate interests, or honour choices you have made. If you do not provide information that is necessary for account administration or verification, some services may not be available.

Cookies and Similar Technologies

Hellspin Casino may use cookies, pixels, local storage, software development kits, and similar technologies. These tools can remember settings, maintain login sessions, support security, measure traffic, and help us understand how visitors use the website.

Some technologies are essential for core website functions, while others support analytics, functionality, or promotional measurement. Your browser or device may allow you to block or delete cookies. However, disabling certain technologies may affect account access, game features, preferences, or other parts of the website.

Where a cookie preference tool is available, you can use it to review or adjust the choices offered. Information collected through these technologies may be linked to other information when needed for security, account administration, or service improvement.

Data Sharing

Hellspin Casino does not treat personal information as public information. It may share information with trusted recipients when reasonably necessary to provide services, operate the business, protect users, or meet applicable obligations.

• Payment processors and financial service providers that support deposits, withdrawals, refunds, and transaction monitoring.
• Identity verification, fraud prevention, customer support, hosting, security, analytics, and technology providers.
• Professional advisers, insurers, auditors, and service providers acting under appropriate confidentiality arrangements.
• Corporate entities involved in a reorganisation, acquisition, sale of assets, financing, or similar business transaction.
• Authorities, courts, law enforcement bodies, or other recipients where disclosure is required or reasonably considered necessary to address fraud, security, legal process, or the protection of people and property.

Service providers are expected to handle information only for authorised purposes and in accordance with suitable confidentiality and security requirements. Hellspin Casino does not sell personal information as a general business practice.

Data Security

Hellspin Casino uses administrative, technical, and organisational safeguards intended to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff guidance, and restrictions on access based on business need.

No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device, and notifying Hellspin Casino promptly if you believe that your account or personal information has been compromised. Do not share passwords or verification codes with another person.

Data Retention

Personal information is retained for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on whether you maintain an account, the nature of the information, the services used, unresolved transactions or disputes, security considerations, and applicable record-keeping expectations.

When information is no longer required, it may be deleted, anonymised, aggregated, or securely isolated. Some data may remain in backup systems for a limited period before being removed in the ordinary course of technical operations.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to the personal information held about you. These may include the ability to request access to information, ask for corrections, question the way information is used, withdraw certain permissions, or request deletion where retention is not otherwise justified.

You may also be able to object to certain processing, request limits on its use, or ask for information in a usable format. Some requests may be subject to exceptions, verification requirements, technical limitations, or the need to preserve information for security, dispute resolution, or other legitimate purposes.

To exercise a privacy choice, contact Hellspin Casino using the details in the Contact Information section. We may need to confirm your identity before completing a request. If you have an account, providing relevant account details can help us locate the correct records, but do not send unnecessary payment or identity documents unless requested through a secure process.

Third-Party Services

The website may contain links, integrations, games, payment options, or other features operated by third parties. These providers may collect and process information under their own privacy notices and terms. Their practices are not controlled by this policy.

Before submitting information through an external service, you should review that provider's privacy information and consider the choices it offers. Hellspin Casino may receive limited information from third parties when needed to complete a transaction, verify an account, prevent misuse, or deliver an integrated feature.

International Transfers

Some providers supporting Hellspin Casino may process information in countries other than Canada. Where information is transferred or accessed internationally, reasonable steps are taken to use appropriate contractual, technical, and organisational safeguards and to limit access to authorised purposes.

Privacy protections in another country may differ from those available in Canada. By using the services, you acknowledge that information may be handled in locations where Hellspin Casino, its affiliates, or its service providers operate, subject to applicable requirements and the safeguards described in this policy.

Policy Updates

This Privacy Policy may be revised when services change, technology develops, business arrangements are updated, or privacy practices require clarification. The revised version will be made available on the website and will apply from the time it is posted unless a different effective date is stated.

You should review this page periodically. If a change materially affects how personal information is handled, Hellspin Casino may provide additional notice through the website, by email, or through another appropriate communication channel. Continued use of the services after an update indicates that you have reviewed the revised policy.

Contact Information

If you have a question about this Privacy Policy, want to make a privacy request, or need help understanding how your information is handled, you can contact Hellspin Casino at [email protected].

Please provide enough information for your request to be understood, while avoiding the submission of sensitive documents or payment details unless a secure method has been provided. We will review privacy enquiries and respond within a reasonable period, taking into account the nature and complexity of the request.

Last updated: 9 September 2026